Skip to main content

Virtual Queue System

The Virtual Queue lets customers check in and wait for service without standing in a physical line. Customers receive a queue number and can be notified via SMS when it's their turn.

Enabling the Queue​

The virtual queue is enabled per store. Contact your administrator if you don't see the queue panel in your POS.

How Customers Check In​

Self-Service Kiosk​

Place a tablet or touchscreen at your entrance running the kiosk page:

https://greenpos.io/s/{your-store-slug}/kiosk

Customers can:

  • Look up their account by phone number
  • Check in as a guest by entering their name
  • Choose customer type — Medical or Recreational

After check-in, a ticket screen displays their queue number. The screen auto-resets after 60 seconds.

QR Code Check-In​

If you display the queue on a TV using Digital Signage, a QR code appears in the corner. Customers can scan it with their phone to open the kiosk check-in page.

Manual Check-In​

Staff can add customers to the queue from the POS:

  1. Open the Queue Panel on the right side of the POS screen.
  2. Click Add to Queue.
  3. Select or create the customer.

Managing the Queue (Budtender View)​

The Queue Panel appears on the right side of the POS screen when the queue is enabled. It updates in real time.

Queue Entry States​

StatusDescription
WaitingCustomer is in line
CalledCustomer has been notified and should come to the counter
ServingCustomer is being served at a register

Actions​

ButtonAction
CallSends SMS notification to customer, marks as "Called"
ServeSelects the customer in the POS and removes from queue
No-ShowMarks a called customer as no-show
RemoveRemoves the customer from the queue

The dropdown menu also offers Serve Now to skip the call step and serve a waiting customer immediately.

Workflow​

  1. Click Call when ready for the next customer.
  2. Customer receives an SMS: "You're up next at [Store Name]! Please proceed to the counter."
  3. When the customer arrives at the counter, click Serve to:
    • Auto-select them in the POS
    • Remove them from the queue
    • Start their transaction

TV Display​

Show the queue status on a TV in your waiting area using Digital Signage:

  1. Go to Configuration > Digital Signage.
  2. Create a new Slide with type Queue.
  3. Add it to a Playlist.
  4. Create a Display and assign the playlist.
  5. Open the display URL on your TV.

The queue display shows:

  • Now Serving — Current queue numbers with register assignments
  • Please Come Forward — Called customers (pulsing animation)
  • Up Next — Next 5 customers in line
  • QR Code — Scan to check in from phone (bottom-right corner)

The display refreshes every 5 seconds automatically.

SMS Notifications​

When a customer is called, they receive an SMS (if a phone number was provided):

Hi [Name], you're up next at [Store Name]! Please proceed to the counter.

Requirements​

  • Customer must have a phone number on file (or entered during guest check-in)
  • SMS (Twilio) must be configured in Configuration > API Integrations > SMS

Best Practices​

  1. Call customers promptly — Don't let "Called" entries sit too long.
  2. Use No-Show for customers who don't respond after being called.
  3. Display the queue on a TV — Reduces "how much longer?" questions.
  4. Encourage phone number entry — SMS notifications improve the customer experience.

Next Steps​