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Returns & Voids

Learn when and how to process returns and voids in GreenPOS.

Returns vs Voids​

ActionWhen to UseInventoryCompliance
VoidSame-day error correctionRestocked immediatelySync cancelled
ReturnCustomer brings back productOptionally restockedNew return record

Processing a Void​

Use void when a sale was made in error and needs to be cancelled completely. Voids are handled from the Transaction Detail page.

Step 1: Find the Transaction​

  1. Go to Transactions
  2. Search by receipt number or customer
  3. Click the transaction to open its detail page

Step 2: Click Void​

Click the Void button on the transaction detail page.

Step 3: Enter Reason​

Type the reason for voiding the sale (free-text field).

Step 4: Confirm​

Click Void Sale to confirm. All items will be restocked and the sale will be marked as voided.

Same-Day Only

Voids are typically restricted to the same business day. For older transactions, use a Return instead.

Processing a Return​

Returns are handled from a dedicated Returns page. Go to Returns in the sidebar (or navigate to the Returns page).

Step 1: Search for the Original Sale​

Search by:

  • Receipt number
  • Customer name

Results show matching sales or customers with their recent sales.

Step 2: Select the Sale​

Click a sale to load its items.

Step 3: Select the Item to Return​

Click the specific line item you want to return. You can see each item's product name, quantity sold, and any quantities already returned.

Partial Returns

Returns are processed one item at a time. For multi-item returns, process each item separately.

Step 4: Enter Return Details​

Fill in the return form:

  1. Return Quantity — Pre-filled with the maximum returnable amount. Adjust if returning less. The refund amount updates automatically as you change the quantity.
  2. Reason for Return — Describe why the item is being returned (free-text, required).
  3. Restock Item — Check this box if the returned item should be added back to sellable inventory. Leave unchecked if the product is damaged or unsellable.

Step 5: Process Return​

Click Process Return. The refund amount is calculated automatically based on what the customer originally paid (including taxes and discounts).

Return History​

Each sale shows its return history. When viewing a sale's items, you can see:

  • How many units were previously returned per item
  • How many are still available to return

Troubleshooting​

"Cannot void this transaction"​

Possible reasons:

  • Transaction is from a previous day
  • Already been voided
  • Insufficient permissions

Solution: Process as a Return instead.

"Cannot return more than originally purchased"​

The return quantity exceeds what's available.

Solution: Check if some units were already returned in a previous return. The available quantity accounts for previous returns.

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