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Applying Discounts

GreenPOS supports various discount types to help you run promotions and reward customers.

Types of Discounts​

Item Discounts​

Applied to specific products in the basket.

Order Discounts​

Applied to the entire order total.

Automatic Discounts​

Applied automatically based on rules (birthdays, loyalty tier, happy hour).

Applying an Item Discount​

Step 1: Select the Item​

Click on the item in the basket you want to discount.

Step 2: Click Add Discount​

Click the Discount button or icon.

Step 3: Choose Discount​

Select from available discounts:

DiscountExample
Percentage10% off
Fixed Amount$5 off
Employee20% staff discount
CustomEnter any amount

Step 4: Confirm​

The discount appears on the line item:

Blue Dream 1/8 oz     $45.00
  └─ 10% Discount     -$4.50
                      $40.50

Applying an Order Discount​

Step 1: Click Order Discount​

Click the Order Discount button below the basket.

Step 2: Select or Enter Discount​

Choose a preset discount or enter custom amount:

  • Percentage: Enter % off total
  • Fixed Amount: Enter $ off total
  • Round Down: Round to nearest $5, $10

Step 3: Add Reason (if required)​

Some discounts require a reason:

  • Manager approval
  • Price match
  • Customer complaint

Automatic Discounts​

These discounts apply without any action:

Birthday Discounts​

  • Applies on customer's birthday
  • Or within X days (configurable)
  • Shows as "Birthday Special"

Loyalty Tier Discounts​

  • Based on customer's tier level
  • Higher tiers = bigger discounts
  • Shows as "Gold Member Discount"

Happy Hour / Time-Based​

  • Active during set hours
  • Applies to qualifying products
  • Shows as "Happy Hour Special"

First-Time Customer​

  • Applies to new customers
  • Within first X days of signup
  • Shows as "New Customer Discount"

Discount Stacking​

Some discounts can combine, others cannot:

Can Stack ✅​

  • Item discount + Order discount
  • Loyalty points + Discounts
  • Birthday + Item discount

Cannot Stack ❌​

  • Multiple order discounts
  • Same discount twice
  • Beyond maximum discount %
Maximum Discount

Managers can set a maximum discount percentage in Settings to prevent excessive discounting.

Manager Override​

Some discounts require manager approval:

When Required​

  • Discount exceeds threshold
  • Custom discount amounts
  • Certain restricted discounts

Process​

  1. Apply the discount
  2. System prompts for manager PIN
  3. Manager enters their PIN
  4. Discount is approved and applied

Viewing Applied Discounts​

All discounts show in the sale summary:

Subtotal:           $120.00
Discounts:
  - 10% Item         -$4.50
  - Birthday        -$10.00
  - Happy Hour       -$5.00
━━━━━━━━━━━━━━━━━━━━━━━━━━━
Discount Total:     -$19.50
━━━━━━━━━━━━━━━━━━━━━━━━━━━
After Discounts:    $100.50
Tax:                 +$8.04
━━━━━━━━━━━━━━━━━━━━━━━━━━━
Total:              $108.54

Removing a Discount​

Item Discount​

  1. Click the discounted item
  2. Click Remove Discount
  3. Original price restored

Order Discount​

  1. Click on the discount line
  2. Click Remove
  3. Total recalculates
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