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Processing Online Order Pickups

This page covers how to efficiently handle online order pickups at your store.

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GreenPOS does not have a separate "Express Checkout" mode. Online orders are managed from the Online Orders page and completed at the regular POS.

Pickup Workflow​

When a customer arrives to pick up an online order:

  1. Go to Sales & Operations > Online Orders.
  2. Find the order in the Ready tab (or search by customer name or order number).
  3. Verify the customer's ID.
  4. Click Complete to mark the order as fulfilled.

If the order has not been paid online, you can click Send to POS to process the remaining payment through the register.

Tips for Fast Pickup Service​

  • Stage orders ahead of time — When you mark an order as Ready, have the bag packed and labeled.
  • Label bags with order numbers — Makes it easy to grab the right order.
  • Verify products when staging — Don't wait until the customer is at the counter.
  • Use the search — Quickly find orders by customer name or order number.

Handling Issues at Pickup​

SituationWhat to Do
Item out of stockCancel the order or substitute before the customer arrives
Customer wants to add itemsProcess a separate sale at the POS
Customer doesn't show upOrder remains in Ready status until manually cancelled

Next Steps​