Loyalty Program

Reward repeat customers with a points-based loyalty program.

Navigate to Customers > Loyalty in the sidebar.

Overview

The Loyalty page has three tabs:

Tab	What It Does
Tiers	Create and manage loyalty tiers (e.g., Bronze, Silver, Gold)
Rewards	Define a catalog of rewards customers can redeem
Settings	Configure how points are earned and redeemed

Setting	Description
Points per dollar spent	How many points a customer earns for each dollar spent (default: 1 point per $1)
Include tax in points calculation	Whether the points calculation is based on the pre-tax or post-tax total

An example calculation is shown on the page so you can see exactly how points will be earned.

Setting	Description
Points per dollar discount	How many points are needed to get a $1 discount (default: 100 points = $1)

An example redemption is shown so you can verify the conversion rate.

Create loyalty tiers to reward your most loyal customers. Tiers can have different benefits or be used to trigger automatic discounts.

Set up a rewards catalog that customers can redeem points for at the POS.

When a customer is attached to a sale, their current loyalty points balance is visible.
Before completing payment, the budtender can click Redeem Points to apply a points-based discount.
After the sale completes, the customer earns points based on the sale amount and your configured rate.
Points earned are shown on the receipt (if the receipt setting is enabled).

Communicate the program — Make sure customers know they're earning points. The receipt shows points earned.
Set a reasonable redemption rate — A common setup is 1 point per $1 spent and 100 points = $1 off.
Use tiers for engagement — Higher tiers make customers feel valued and encourage repeat visits.