Billing & Subscription
Manage your store's GreenPOS subscription, view invoices, and update payment information.
Overview
Access your billing page from Configuration > Billing in the sidebar.
Your Subscription
View your current plan details:
| Info | Description |
|---|---|
| Current Plan | Your active subscription tier (Basic, Professional, or Enterprise) |
| Billing Cycle | Monthly or annual billing |
| Status | Active, Trial, or Past Due |
| Next Payment | Date of your next billing charge |
Subscription Plans
| Plan | Monthly | Annual | Highlights |
|---|---|---|---|
| Basic | $99 | $990 | Core POS, 2 users |
| Professional | $199 | $1,990 | + Online ordering, 5 users |
| Enterprise | $399 | $3,990 | + All features, unlimited users |
Plan Features
| Feature | Basic | Professional | Enterprise |
|---|---|---|---|
| Users | 2 | 5 | Unlimited |
| Online Orders | - | Yes | Yes |
| Loyalty Program | - | Yes | Yes |
| Marketing Automation | - | - | Yes |
| API Access | - | - | Yes |
| Priority Support | - | - | Yes |
| Custom Branding | - | - | Yes |
Changing Your Plan
- Go to Configuration > Billing.
- Click Change Plan.
- Select the new plan.
- Choose your billing cycle (monthly or annual).
- Confirm the change.
Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.
Payment Method
Update your payment method on file:
- Go to Configuration > Billing.
- Click Update Payment Method.
- Enter your new card details.
- Save.
Accepted payment methods:
- Credit and debit cards (via Stripe)
- ACH bank transfer (Enterprise plans)
Invoices
View your billing history and download invoices:
- Each invoice shows line items, subtotal, taxes, and total
- Download invoices as PDF for your records
- Past due invoices are highlighted
Failed Payments
If a payment fails:
- You'll receive an email notification.
- GreenPOS automatically retries the payment after 3 days, 7 days, and 14 days.
- Update your payment method if the card on file has expired or been declined.
- If all retries fail, your account may be flagged — contact support to resolve.
Free Trial
New stores start with a free trial period. During the trial:
- Full access to all features
- No payment required
- You'll receive a reminder before the trial ends
- Choose a plan before the trial expires to continue using GreenPOS
Troubleshooting
Payment won't process:
- Verify your card details are correct
- Try a different payment method
- Contact your bank if the card is being declined
Invoice not received:
- Check your spam/junk folder
- Verify the email address on your account is correct
- Contact support to resend
Plan change not showing:
- Downgrades take effect at the next billing cycle
- Clear your browser cache and refresh
- Contact support if the issue persists